Caroline qualified as a Childrens Nurse in 2007 from Sheffield Hallam University, initially she worked within the acute care setting up until 2011, she then began work in community services working across both School Nursing and Childrens Community Nursing.

Caroline began working on the ChatHealth Messaging project in 2012, she initially launched it across the School Nursing service in Leicestershire but before long was supporting other NHS organisations to adopt ChatHealth.  Caroline is now the Clinical Lead for Digital Development, her passion is leading her team and healthcare staff across the country to spread innovation at scale.

In 2014 Caroline was awarded the title of Queens Nurse for her work in innovation within the NHS.